Frequently asked questions

  1. When will i receive my order?
  2. Can i have my order delivered to an alternative address?
  3. Can i view the status of my order?
  4. Can i cancel my order?
  5. I can't log into my account.
  6. What does 'Genuine' and 'Replacement' mean?
  7. Am i ordering the correct part?
  8. What does 'LH' and 'RH' mean in the product descriptions?
  9. How do i know if a part is out of stock?
  10. I'm looking for a particular part but i can't find it on your site, can you still help?
  11. Is www.lrseries.com a secure website?
  12. Will you pass my details on to a 3rd party?
  13. I'm receiving an on-screen error message when making payment
  14. I am in the EU and VAT registered; can the VAT be deducted from my order?

Answers

  1. When will i receive my order?

    Orders are dispatched at the earliest possibility, we aim to dispatch within 3 working days.

    We dispatch Monday – Friday (excluding Bank Holidays).

    If you order has been sent with a courier you will usually receive your order the next working day after dispatch for UK deliveries (a working day is Monday – Friday).

    Royal Mail deliveries can take 1 – 5 working days however if you haven't received your item after 15 working days, then please contact us and we will place a claim with Royal Mail.

  2. Can i have my order delivered to an alternative address?

    Yes you can. When you are completing checkout then you will have to add your 'Invoice' address (this is the address to where your card is registered) and you also have the option of adding an alternative delivery address.

    Please make sure all address details are correct and complete as once you have submitted your order these details cannot be changed.

  3. Can i view the status of my order?

    Yes, you can view the status at any time by logging into your account and clicking the 'Orders' header. This will show you if your order is being processed or dispatched. You can also view any 'Notes' we may have made about your order too. You can only do this if you have a registered account with us.

  4. Can i cancel my order?

    You can cancel your order right up until your order is out for dispatch. To cancel your order, please contact us as quickly as possible. Once your order has been processed it is not possible to amend or cancel your order.

  5. I can't log into my account.

    This could be because when you registered with us you used an alternative user name or perhaps you have mis-spelt the details. You must use the exact details you registered with in order to log back in. If you have forgotten your password then click 'forget password' to request a new one.

    If you have forgotten your username then please contact us using our contact form.

  6. What does 'Genuine' and 'Replacement' mean?

    We offer you, the customer, the choice of purchasing either a brand new and genuine Land Rover part. This is a part that is manufactured by Land Rover to their high quality specifications.

    The choice of 'replacement' part means a similar after market part, not necessarily manufactured by Land Rover's original supplier. The part numbers remain the same for genuine and replacement parts for identification purposes only.

    We source the best quality replacement parts available, not necessarily the cheapest.

    We cannot always guarantee you will receive genuine parts in Land Rover packaging dependant on the quantity supplied to us (trade supply).

  7. Am i ordering the correct part?

    Where possible, we have included all the relevant details in the product description, including the vehicle chassis (VIN) number. However, if your vehicle is made from various model parts, or you are unsure of the exact part you require, please simply contact us using our contact form through the site (on our 'Contact us' page; providing as much vehicle details as possible and we'll try and help.

  8. What does 'LH' and 'RH' mean in the product descriptions?

    LH stands for 'left hand' side and RH stands for 'right hand' side. This simply means, when standing at the back of your vehicle facing forward, LH is on your left and RH is on your right.

  9. How do i know if a part is out of stock?

    If a product is out of stock then it will state 'This product is currently out of stock' and there will be no option to purchase this product.

    Otherwise, if you see prices then it means that the product is in stock and available to purchase.

  10. I'm looking for a particular part but i can't find it on your site, can you still help?

    Yes, we certainly can, or at least will try!

    We currently offer over 40, 000+ different lines through our site.

    Simply contact us if you're looking for a product that may not be available on our website as we should be able to help.

    Our website is updated daily with new products, photograph's, descriptions etc.

  11. Is www.lrseries.com a secure website?

    Yes, it certainly is.

    To check the security of your connection, view the lower corner of your browser window as you place your order. If you see a closed padlock (this may also appear on the right hand side of the address bar) or an unbroken key (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from http to https.

  12. Will you pass my details on to a 3rd party?

    Absolutely not. If you have purchased from our website then we will have your email address, phone number and postal address stored in our system. This information is only used to help deliver your order and to contact you.

  13. I'm receiving an on-screen error message when making payment

    Authorisation declined by the bank – your bank have declined your card payment; simply contact them to resolve.

    3D-Authentication failed - your bank/card issuer requires you to complete the Verified by Visa or Mastercard Securecode which is needed for online payment security. You can contact them to activate this, if not already activated, or please ensure you have entered your card details correctly.

    The Card Type selected does not match card number - this means you have not selected the correct card from the drop down selection list when making payment and it is not corresponding correctly to your card details.

    The Card Issue Number length is invalid - perhaps your card doesn't actually have an issue number (if it does then it will state Issue number on your actual card. This is only a requirement on certain cards.

    If you are unsure of any other error messages/payment issues then please contact us.

  14. I am in the EU and VAT registered; can the VAT be deducted from my order?

    Yes it can. When you are completing checkout for your order you will see a VAT box - please enter your VAT details into that box and continue through checkout. We will then deduct the VAT from your order during order processing.

    Please note that you must include your country prefix and you may only use your VAT number for orders despatched to the issuing country.