Frequently asked questions
- When will i receive my order?
- What if there is a problem with my order?
- When do you take my payment?
- Can i have my order delivered to an alternative address?
- Can i view the status of my order?
- Can i cancel my order?
- I can't log into my account.
- What does 'Genuine' and 'Replacement' mean?
- Am i ordering the correct part?
- What does 'LH' and 'RH' mean in the product descriptions?
- How do i know if a part is out of stock?
- I'm looking for a particular part but i can't find it on your site, can you still help?
- Is www.lrseries.com a secure website?
- Will you pass my details on to a 3rd party?
Answers
- When will i receive my order?
Orders are dispatched at the earliest possibility, we aim to dispatch within 24 – 48 hours.
We dispatch Monday – Friday (excluding Bank Holidays).
If you order has been sent with a courier you will usually receive your order the next working day after dispatch for UK deliveries (a working day is Monday – Friday).
Royal Mail deliveries can take 1 – 5 working days however if you haven't received your item after 15 working days, then please contact us and we will place a claim with Royal Mail.
- What if there is a problem with my order?
You will be notified via email if there is a problem with your order upon our processing.
If a product that you have ordered is out of stock but we can have the item in stock quickly, then we may hold your order until all parts can be dispatched together. If a product may be out of stock for some time then we will send your order with the other parts 'to follow'.
- When do you take my payment?
If you have made payment using your credit or debit card through our site, then our website does not take your payment at the time you placed the order. Your payment will only be taken once your order is processed and ready for dispatch.
You will receive a packing slip/invoice with your received order which will detail your purchases.
Once you have submitted your order we cannot amend any details, so please make sure your information is correct.
- Can i have my order delivered to an alternative address?
Yes you can. When you are completing checkout then you will have to add your 'Invoice' address (this is the address to where your card is registered) and you also have the option of adding an alternative delivery address.
Please make sure all address details are correct and complete as once you have submitted your order these details cannot be changed.
- Can i view the status of my order?
Yes, you can view the status at any time by logging into your account and clicking the 'Orders' header. This will show you if your order is being processed or dispatched. You can also view any 'Notes' we may have made about your order too.
- Can i cancel my order?
You can cancel your order right up until your order is out for dispatch. No payment is taken until your order has been processed and is out for dispatch. To cancel your order, please contact us as quickly as possible. Once your order has been processed it is not possible to amend or cancel your order.
- I can't log into my account.
This could be because when you registered with us you used an alternative user name or perhaps you have mis-spelt the details. You must use the exact details you registered with in order to log back in. If you have forgotten your password then click 'forget password' to request a new one.
- What does 'Genuine' and 'Replacement' mean?
We offer you, the customer, the choice of purchasing either a brand new and genuine Land Rover part. This is a part that is manufactured by Land Rover to their high quality specifications.
The choice of 'replacement' part means a similar after market part, not necessarily manufactured by Land Rover's original supplier. The part numbers remain the same for genuine and replacement parts for identification purposes only.
We source the best quality replacement parts available, not necessarily the cheapest.
- Am i ordering the correct part?
Where possible, we have included all the relevant details in the product description, including the vehicle chassis (VIN) number. However, if your vehicle is made from various model parts, or you are unsure of the exact part you require, please simply contact us using our contact form through the site (on our 'Contact us' page; providing as much vehicle details as possible and we'll try and help.
- What does 'LH' and 'RH' mean in the product descriptions?
LH stands for 'left hand' side and RH stands for 'right hand' side. This simply means, when standing at the back of your vehicle facing forward, LH is on your left and RH is on your right.
- How do i know if a part is out of stock?
If a product is out of stock then it will state 'This product is currently out of stock' and there will be no option to purchase this product.
Otherwise, if you see prices then it means that the product is in stock and available to purchase.
- I'm looking for a particular part but i can't find it on your site, can you still help?
Yes, we certainly can, or at least will try!
We currently offer over 15, 000+ different parts through our site.
Simply contact us if you're looking for a product that may not be available on our website as we should be able to help.
Our website is updated daily with new products, photograph's, descriptions etc.
- Is www.lrseries.com a secure website?
Yes, it certainly is.
To check the security of your connection, view the lower corner of your browser window as you place your order. If you see a closed padlock (this may also appear on the right hand side of the address bar) or an unbroken key (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from http to https.
- Will you pass my details on to a 3rd party?
Absolutely not. If you have purchased from our website then we will have your email address, phone number and postal address stored in our system. This information is only used to help deliver your order and to contact you.
